Returns & Exchange Policy

We stand behind everything we supply and are committed to providing excellent service. So, if you experience any issues with quality of performance, we will make it right.

 

We will exchange or refund all items which are:

 

Non-Decorated items, Equipment & Accessories

  • Returned to us within 7 days of receipt of the item. After 7 days you will no longer be able to return your order for a refund.
  • Up to 28 days you can return you items for an exchange providing it is returned to us in perfect condition, with its original packaging, labels attached, and it is unlaundered.
  • Orders can be amended within 24 hours of being placed with no charge or cancelled for a full refund.
  • Orders over 7 days can be returned if no decoration or laundering has taken place, in its original packaging with tags for a credit note.

Schools & Colleges

  • Returned to us within 7 days of receipt of the item. After 7 days you will no longer be able to return your order for a refund.
  • Up to 28 days you can return you items for an exchange providing it is returned to us in perfect condition, with its original packaging, labels attached, and it is unlaundered.
  • Orders can be amended within 24 hours of being placed with no charge or cancelled for a full refund.
  • We cannot accept returns, exchange, or give refunds on items which are personalised in any way.

 

Club Shops

  • Orders are accepted as final.
  • Orders can be amended within 24 hours of being placed with no charge or cancelled for a full refund.
  • Orders can be cancelled within 7 working days, providing you have notified us in writing AND no decoration has taken place.
  • We cannot accept returns, exchange, or give refunds on items which are personalised in any way.

 

 

Your statutory rights are not affected.

 

WE CANNOT ACCEPT RETURNS ON ITEMS WHICH ARE PERSONALISED IN ANYWAY.

 

For our Returns & Exchanges Policies and for any more information, please see our website

 

Email: Sales@kitmanuk.co.uk or Call: 01780 239042

 

Please do not tape or mark the product packaging. The original shipping charge will not be refunded.

Your delivery will contain a Thank You card with information regarding your order. Please pop a note on the original invoice of what you would like us to do. This will help us to ensure we process your return quickly and efficiently.

For Exchanges & Returns

Please send the goods that you would like to return and pop a note in the package saying what you would like us to do with the items. Please place another order online with the items and quantities you would like.

You may also return items in person to our shop. If not, please return the items to the following address.

KitmanUK Returns

Unit 41 Gwash Way, Ryhall Road Industrial Estate

Stamford, Lincolnshire

PE9 1XP

If you have any enquiries about returning your item(s), please feel free to email us at

sales@kitmanuk.co.uk

When returning your item, remember to include the code and size of your replacements, plus the appropriate postage fee.

Bear in mind that there may be slight delays during busy periods or if something is personalised.

REFUNDS

We'll refund your item via your original payment method.

We try our best to process all refunds within 48 hours of receipt, however during busy periods allow 7- 10 working days for your refund.

We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. Please contact us via e-mail on sales@kitmanuk.co.uk

(Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )

FAULTY ITEMS

If you find a fault with your item, please contact our friendly customer services team on 01780 239042 or email sales@kitmanuk.co.uk who can help and advise the best way to deal with it.

Faulty items should be returned must be in a clean and dry condition. Any items which are not in a clean, dry and hygienic condition will be returned to the customer.

Please enclose all your details and a covering note explaining the fault and any other useful details.

We'll try to get back to you within 48 hours of receipt of your parcel, although during busy periods this may take slightly longer.

Where a fault is found, we'll refund your reasonable return postage costs.

Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.

Your statutory rights are not affected.

 

WARRANTIES

 

All KitmanUK products are warranted to the original owner against faulty materials or work personship for 28 days from the date of purchase. We repair or replace at our discretion. This warranty in no way limits your protection under relevant consumer protection legislation.

 

If you have a warranty enquiry please pack up the product, include full contact details, a description of the problem and proof of purchase if available, and return it to us directly. The returned product will have to be scrupulously, meticulously and immaculately clean otherwise our staff will not touch them, and we'll have to send them back to you. We will assess the product, determine if it is a warranty issue and either perform the repair, send a replacement or contact you to discuss further options.

 

You can ring us on 01780 239042