Returns & Exchange Policy

We stand behind everything we supply and are committed to providing excellent service. So, if you experience any issues with quality of performance, we will make it right.

 

Online Purchases

Non-Decorated items, Equipment & Accessories

  • Returned to us within 14 days with original receipt of the item. After 14 days you will no longer be able to return your order for a refund*
  • Up to 28 days (from date of dispatch) you can return you items for an exchange providing it is returned to us in perfect condition, with its original packaging, labels attached, and it is unlaundered.

 

Schools

  • Orders are accepted as final.
  • Up to 28 days (from date of dispatch) you can return you items for an exchange (for the same school/college course) providing it is returned to us in perfect condition, with its original packaging, labels attached, and it is unlaundered.
  • We cannot accept returns, exchange, or give refunds on items which are personalised in any way.

 

Colleges

  • Orders are accepted as final.
  • As these are a made to order/bespoke item/s, we do not allow exchanges or returns.
  • No changes can be made once the order is placed.

Club Shops

  • Orders are accepted as final.
  • No changes can be made once the order is placed.
  • As these are a made to order/bespoke item/s, we do not allow exchanges or returns.

Sublimated Items: Even though these are a custom made order, we are happy to exchange the items for another size within 28 days of you order being dispatched/released for collection.

 

Your statutory rights are not affected.

Instore Purchases

 

Non-Decorated items, Equipment & Accessories

  • Returned to our store for an exchange within 6 months with original receipt of the item from date of purchase. After 6 months you will no longer be able to return your order for an exchange* - providing it is returned to us in perfect condition, with its original packaging, labels attached, and it is unlaundered.

 

Schools 

  • Orders are accepted as final.
  • Up to 28 days (from date of dispatch) you can return you items for an exchange (for the same school/college course) providing it is returned to us in perfect condition, with its original packaging, labels attached, and it is unlaundered.
  • We cannot accept returns, exchange, or give refunds on items which are personalised in any way.

 

Colleges

  • Orders are accepted as final.
  • As these are a made to order/bespoke item/s, we do not allow exchanges or returns.
  • No changes can be made once the order is placed.

 

Club Shops

  • Orders are accepted as final.
  • No changes can be made once the order is placed.
  • As these are a made to order/bespoke item/s, we do not allow exchanges or returns.

Sublimated Items: Even though these are a custom made order, we are happy to exchange the items for another size within 28 days of you order being dispatched/released for collection.

Returns/Exchanges

We currently cannot exchange items if they are sent back to us so please send the goods that you would like to return and pop a note in the package saying what you would like us to do with the items. Please place another order online with the items and quantities you would like.

You may also return/exchange items in person to our shop. If not, please return the items to the following address.

KitmanUK Returns

Unit 41 Gwash Way, Ryhall Road Industrial Estate

Stamford, Lincolnshire

PE9 1XP

If you have any enquiries about returning your item(s), please feel free to email us at

sales@kitmanuk.co.uk

Bear in mind that there may be slight delays during busy periods or if something is personalised.

REFUNDS

We'll refund your item via your original payment method.

We try our best to process all refunds within 48 hours of receipt, however during busy periods allow 7- 10 working days for your refund.

We will (where applicable) refund reasonable postage costs up to the value of £5.99 if there is a fault found with an item. Please contact us via e-mail on sales@kitmanuk.co.uk

(Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )

FAULTY ITEMS

If you find a fault with your item, please contact our friendly customer services team on email sales@kitmanuk.co.uk who can help and advise the best way to deal with it.

Faulty items should be returned must be in a clean and dry condition. Any items which are not in a clean, dry and hygienic condition will be returned to the customer.

Please enclose all your details and a covering note explaining the fault and any other useful details.

We'll try to get back to you within 48 hours of receipt of your parcel, although during busy periods this may take slightly longer.

Where a fault is found, we'll refund your reasonable return postage costs.

Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.

Your statutory rights are not affected.

 

WARRANTIES

 

All KitmanUK products are warranted to the original owner against faulty materials or work personship for 28 days from the date of purchase. We repair or replace at our discretion. This warranty in no way limits your protection under relevant consumer protection legislation.

 

If you have a warranty enquiry please pack up the product, include full contact details, a description of the problem and proof of purchase if available, and return it to us directly. The returned product will have to be scrupulously, meticulously and immaculately clean otherwise our staff will not touch them, and we'll have to send them back to you. We will assess the product, determine if it is a warranty issue and either perform the repair, send a replacement or contact you to discuss further options.