Returns Policy

 

We stand behind everything we supply and are committed to providing excellent service. So if you experience any issues with quality of performance, we'll make it right.

We'll exchange or refund all items which:

Are returned to us within 14 days of receipt. After 14 days, you will no longer be able to return your order.

Are returned in perfect condition, with their original packaging, with the labels attached and unlaundered.

Your statutory rights are not affected.

WE CANNOT ACCEPT RETURNS ON ITEMS WHICH ARE PERSONALISED IN ANYWAY.  

HOW TO RETURN

Returns postage is the responsibility of the customer and we suggest using a tracked mail service as we cannot accept liability for any missing items.

Please do not tape or mark the product packaging. The original shipping charge will not be refunded.

Your delivery will contain a Thank You card with information on how to return items, letting us know which action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.

You may also return items in person to our shop. If not, please return the items to the following address.

KitmanUK Returns

Unit 41 Gwash Way, Ryhall Road Industrial Estate

Stamford, Lincolnshire

PE9 1XP

If you have any enquiries about returning your item(s), please feel free to email us at

saleskitmanuk.co.uk

When returning your item, remember to include the code and size of your replacements, plus the appropriate postage fee.

We'll despatch your replacements to the  UK mainland postal address specified as soon as possible.

We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 48 hours of receiving your return.

Bear in mind that there may be slight delays during busy periods or if something is personalised.

REFUNDS

We'll refund your item via your original payment method.

We try our best to process all refunds within 48 hours of receipt, however during busy periods allow 7- 10 working days for your refund.

We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. Please contact us via e-mail on sales@kitmanuk.co.uk

(Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )

FAULTY ITEMS

If you find a fault with your item, please contact our friendly customer services team on 01780 239042 or email sales@kitmanuk.co.uk who can help and advise the best way to deal with it.

Faulty items should be returned must be in a clean and dry condition. Any items which are not in a clean, dry and hygienic condition will be returned to the customer.

Please enclose all your details and a covering note explaining the fault and any other useful details.

We'll try to get back to you within 48 hours of receipt of your parcel, although during busy periods this may take slightly longer.

Where a fault is found, we'll refund your reasonable return postage costs.

Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.

Your statutory rights are not affected.

 

WARRANTIES

 

All KitmanUK products are warranted to the original owner against faulty materials or work personship for 28 days from the date of purchase. We repair or replace at our discretion. This warranty in no way limits your protection under relevant consumer protection legislation.

 

If you have a warranty enquiry please pack up the product, include full contact details, a description of the problem and proof of purchase if available, and return it to us directly. The returned product will have to be scrupulously, meticulously and immaculately clean otherwise our staff will not touch them, and we'll have to send them back to you. We will assess the product, determine if it is a warranty issue and either perform the repair, send a replacement or contact you to discuss further options.

 

PLEASE NOTE: All club shop orders are deemed as a bespoke order and therefore have the following terms attached:

 

  • Orders are accepted as final
  • Orders can be ammended within 7 days of being placed with no charge or cancelled for a full refund
  • Orders placed between 7-14 days may be changed for a different size if this has been agreed between the school/college/club and KitmanUK
  • Orders over 14 days can be cancelled if no decoration has taken place and will be subject to a 25% re-stocking charge
  • Orders placed over 28 days, no refund or exchange is possible.
  • All Deliveries and collections require a signature and a proof of purchase.

You can ring us on 01780 239042