Deliveries & Collections
We try and send out your order within 10 working days due to the personalised nature of our goods. Deliveries will be made on Monday to Friday (excluding bank holidays). On some occasions it can take longer due to certain circumstances. We will do our best to keep you updated with any delays.
Your order will be dispatched, depending on postal area, either by our chosen courier company or Royal Mail Special Delivery or by your chosen dispatch method. Orders for collection will be held for 8 weeks. If your order has not been collected after 8 weeks, your order will go back into stock and will result in a handling charge.
Delivery is free on orders containing only gift vouchers.
For UK deliveries sent via our chosen courier company the goods will be delivered between the hours of 6am to 6pm. The courier company will require a signature upon receipt. If there is nobody to take delivery of your parcel you will be left a calling card, where it is then your responsibility to rearrange a delivery, you cannot change to a new delivery address without our permission as our courier company will ask us for approval. So it's advisable to have your goods sent to your work place, which you can do so at the checkout where you have an option to add an alternative delivery address.
We only deliver to the postal delivery address you have entered on your order, we cannot leave goods in other locations outside the address including porches, sheds, garages or hidden in any other locations. If you decide to amend the delivery location once you have received a confirmation email or text from our chosen courier company it is then your responsibility if the item goes missing. We are only responsible for goods signed for by a person at the postal delivery address. Please be advised that anyone at your postal delivery address may be asked to sign for your parcel. We cannot be responsible should another person in your postal address sign on your behalf or be responsible for parcels that go missing once they are signed.
*All collections from KitmanUK will require a proof of purchase
*All Deliveries will require a signature
DOCUMENTS - SHIPPING AND BILLING ADDRESSES
Our shopping cart has options for you to set up different addresses, such as a billing address and a shipping address. It's important to note that we send all documentation with the parcel. We do this so that the parcel has a smooth journey through the freighting and customs clearance process. It isn't possible to send products without these documents, sorry.
INSURANCE AND DISCLAIMER
KitmanUK and its carriers are responsible for your goods during the time that they are in transit until they are delivered to your address. A signature is always required for any item delivered, at which point responsibility for the purchased goods passes to you. Evidence of a signature is evidence of delivery and fulfillment by KitmanUK, and transfer of responsibility in the same way.
Any package that is returned by Royal Mail or our chosen courier company to Intrepid Apparel due to the following reasons: 'wrong' or 'incomplete' address (it is the customers responsibility to ensure a full valid address is entered); several attempts of delivery; item not picked up from specified address on calling card; new specified address by yourself, then item can be re-delivered but you must be re-charged for delivery costs.
KitmanUK is not responsible for any delays caused by bad weather, air or postal strikes, or by destination customs clearance processes.
PLEASE NOTE: All club shop orders are deemed as a bespoke order and therefore have the following terms attached:
- Orders are accepted as final
- Orders can be ammended within 7 days of being placed with no charge or cancelled for a full refund
- Orders placed between 7-14 days may be changed for a different size if this has been agreed between the school/college/club and KitmanUK
- Orders over 14 days can be cancelled if no decoration has taken place and will be subject to a 25% re-stocking charge
- Orders placed over 28 days, no refund or exchange is possible.
- All collections and deliveries require a signature and a proof of purchase.
- Collections will be held for up to 8 weeks, if no collection after 8 weeks, your order will go back into stock and will result in a handling charge.